Upstart University Customer Support
Monday – Friday from 8am-5pm Mountain Time
Have question, comments, concerns, or ideas for Upstart University? We care about your feedback and work hard to address any problems immediately.
THINGS YOU MIGHT REACH OUT TO US ABOUT:
- Questions about the platform, memberships, quizzes and assignments, courses, etc.
- Get help troubleshooting any technical difficulties
- Ask for guidance on how best to use Upstart University to meet your goals and situation
- Get feedback on your assignments or other farm planning documents
- Ask questions about business planning, system science, farm operations, pest management, and more
- Share course ideas and feedback about Upstart University
- Share your farm updates or ideas
- And more!
Navigate to the lower right hand corner conversation bubble and start a new conversation or respond to an old one. We’ll respond as fast as we can. If no one is available, we’ll make sure and respond to you as soon as we’re back online. You will receive an email notification with our response, and a chat message the next time you sign on.
We also send out announcements, updates, and news through the live chat, so make sure and stay up to date on your notifications!
Frequently Asked Questions
I can't proceed to the next topic, quiz, or lesson. What gives?
In order to keep moving forward, you can choose 1 of 2 options:
1) You must pass the associated quiz with an 80% or higher, or submit the assignment.
2) You can also choose to skip forward using the “Next topic ->” or “Next lesson ->” button at the bottom of the page, or using the course navigation menu on the lefthand sidebar. If you choose to skip forward without completed the required quiz or assignment, you must return later to complete it in order to fully the complete the course and receive your Certificate of Completion.
Will I automatically be charged every month?
Yes. Once you subscribe, your account will be charged monthly or year, depending on your subscription. Please keep your payment details up to date, or there may be a lapse in your subscription coverage.
If you don’t wish to be charged again, use the “Membership Cancel” link at the bottom of the page to cancel your account before your next payment is due. You can review our cancellation and refund policy here.
When will a new course be available?
Our development team is working around the clock to develop new, valuable courses for you. (And we’re not kidding – our coffee maker loves us.) We try to produce one new course – plus something extra – each month.
I want to teach an Upstart U course!
Hey, that’s awesome! If you’re an Upstart Farmer or experienced individual, we’re happy to work with you on course development. Please contact firstname.lastname@example.org for more information.
Something isn't working right. Who do I contact?
Sorry about that! Please send us a chat message using the chat bubble in the lower right-hand corner, or contact email@example.com with any bugs, errors, or other concerns. We’ll get it fixed as soon as humanly possible!
How do I get and print a certificate?
Certificates are awarded when you complete a course’s final quiz with a score of 80% or higher. After you complete a final quiz, a link will appear to “PRINT YOUR CERTIFICATE!” above the green “Click Here to Continue” button.
You can also view all of your previously earned course certificates by navigating to “My Certificates” in the “My Profile” menu.
At what time do I have to attend class?/Do I have to complete classes in a certain timeframe?
You do not have to attend courses or classes at any particular time, nor do you need to complete a course in any time limit. Slow down on the parts you find difficult, and breeze through the easy. Upstart U is here for you to learn 24/7, at whatever time and pace is best for you!
How long do I have to subscribe for to finish Upstart U?
Upstart University releases new courses about once per month, so there is no definitive end date. Continuing to subscribe will ensure that you have access to all courses, forums, and special events. If you are no longer participating in Upstart U, there is no penalty for cancelling your subscription.
How do I upload an assignment from my iPad or iPhone?
Presently, our course management system is not capable of receiving documents from iOS devices. We have notified the developers but have no timeline on an actual fix.
Instead, please take a screenshot of your assignment (press the home button and power button at the same time) and upload it to the system. If you are unable to upload your full assignment this way, please upload the first page in this manner and email us the complete document.
I keep getting payment failure notifications. How do I fix this?
If you are a monthly subscriber and this is a reoccurring issue, this is probably why it’s happening: often banks reject subscription payments until you’ve verified their source. To protect your privacy, the bank does not send that information to the subscription service (in this case, us). You can clear this up and get back to USU by calling your bank to approve the payments to Upstart University.
We also offer other support options for our students, including forums and a private Facebook community page.
“I love the way you care and the way you interact with the students. The tips are very good and you always have access to ask more specific questions either through the chat or Facebook group.”
–Francisca Barros, Monthly Unlimited Member